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Features

Group Services Description

Account/Authorization Codes

Allows a group administrator to restrict inter-group calls to authorized users and also track these calls.

Auto Attendant

A customizable, automated receptionist that allows callers to dial by extension or dial by name.

Call Capacity Management

Allows a system administrator to limit the number of active sessions for a user in a group.

Call Park

Allows user to suspend a call for an extended period of time and then retrieve that call from any extension. Users assigned to a call park group can park calls on that group

Call Pickup

Users assigned to a call pickup group can answer calls from any phone in that group.

Emergency Zones

Allows a service provider to restrict SIP device call originations to within the home zone of a user's group.

Enhanced Outgoing Calling Plan

Allows a group administrator to enable enhanced functions for an outgoing calling plan.

Hunt Group

Allows calls to be routed to a idle member of a group using a pre-selected pattern.

Incoming Calling Plan

Allows a group administrator to restrict incoming calls by call type.

Instant Group Call

Allows users to call a group of users, where the users can be part of the same group or can be external users.

Intercept Group

Allows a service provider to graciously take a group out of service by providing callers with informative announcements and options.

Inventory Report

Allows a group administrator to produce reports on services, users, phone numbers, departments and devices.

LDAP Integration

Allows a group to retrieve contacts from a LDAP directory using their CommPilot Call Manager.

Music On Hold

Allows a group administrator to specify an audio or video source, for example, music or advertising that can be played to held parties in various situations.

Outgoing Calling Plan

Allows a group administrator to restrict outgoing calls by call type.

Reception Console

Allows a receptionist to monitor extensions and perform various functions, such as call transfer, transfer to voicemail, etc via his or her PC.

Series Completion

Allows calls to be forwarded to the next line in the series for key system implementation.

Trunk Group

Allows a group of users on a device to have a restricted number of active calls.

Voice Messaging Group

Allows simple phone retrieval of voice messages.



User Services Description

Alternate Numbers

Allows a user to have alternate phone numbers and extensions.

Anonymous Call Rejection

Allows a user to ignore incoming calls from anonymous callers (those with Calling Line ID Delivery blocked).

Authentication

Allows a user to authenticate an IP phone to make calls.

Automatic Callback

Allows a user to be notified when a busy line within their group becomes available.

Automatic Hold/Retrieve

Causes an incoming call to be automatically put on hold, or causes a held call to be automatically retrieved.

Barge-in Exempt

Allows a user to block barge-in attempts from other users with Directed Call Pickup with Barge-in.

Basic Call Logs

Allows a user to see the most recently received, missed, or placed calls.

Busy Lamp Field

Allows a user to use to monitor the phone status of a list of users via an attendant console phone.

Call Forwarding Always

Allows a user to forward all calls to a specified phone numbers.

Call Forwarding Busy

Allows a user to forward calls to another phone number when the user's phone is busy.

Call Forwarding No Answer

Allows a user to forward calls to another phone number when the user's phone goes unanswered.

Call Forwarding Not Reachable

Allows a user to forward calls to another phone number when the user's phone is unreachable.

Call Forwarding Selective

Allows a user to forward calls from selected callers to another phone number.

Calling Line ID Delivery Blocking

Allows a user to restrict the public from seeing the user's phone number when making a call.

Calling Name Retrieval

Allows the display of a PSTN-originated caller's name.

Calling Party Category

Allows a category to be associated with a user. The category is included in the signaling for all outgoing calls.

Call Notify

Allows e-mail notifications of calls made to the user's phone number

Call Return

Allows a user to return a call to the last party who called.

Call Transfer

Allows a user to transfer call to another phone

Call Waiting

Allows a user to receive an additional call while already in a call.

CommPilot Call Manager

A web-based call client which allows user to make calls, hold calls, transfer calls, and make conference calls.

CommPilot Express

Allows a user to easily configure their phone service based on pre-defined profiles.

Customer Originated Trace

Allows a user to originate a trace on the last call received.

Directed Call Pickup

Allows user to pick up a call to another group member using a feature access code followed by the extension.

Directed Call Pickup with Barge-in

Allows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension.

Directory Number Hunting

Allows a call center or hunt group to select agents that can be a Directory Number Hunting group. Calling these selected agents directs calls directly to the associated callcenter/hunt group.

Diversion Inhibitor

Allows a user to inhibit the terminating party's redirection services.

Do Not Disturb

Allows a user to restrict all incoming phone calls.

External Calling Line ID Delivery

Allows caller ID display for group to group

Flash Call Hold

Allows a user to use a flash service for Call Hold.

Intercept User

Allows a group administrator to graciously take users out of service by providing callers with informative announcements and options.

Internal Calling Line ID Delivery

Allows caller ID display for within group

Last Number Redial

Allows a user to access and dial the last dialed number using a feature access code.

Multiple Call Arrangement

Allows a shared call appearance user to have multiple locations in use simultaneously.

Outlook Integration

Allows a user to integrate Microsoft Outlook contacts with the CommPilot Call Manager.

Priority Alert

Allows a user to receive a distinctive ringing pattern or distinctive call waiting tone for selected callers.

Privacy

Allows users to set their visibily within an Enterprise or Group

Push to Talk

Allows a user to make and selectively receive Push to Talk calls.

Remote Office

Allows a user to assign a phone number at a remote site to be the user's current phone number.

Selective Call Acceptance

Allows a user to accept phone calls from selected callers.

Selective Call Rejection

Allows a user to reject phone calls from selected callers.

Sequential Ring

Allows a user to configure a list of phone numbers to ring sequentially when the incoming call matches the specified criteria.

Shared Call Appearance

Allows a user to have additional location assignments.

Simultaneous Ring Personal

Allows a user to configure secondary phone numbers to ring simultaneously when the user's primary phone number rings.

SMDI Message Desk

Enables Simple Message Desk Interface on a Hunt Group, for interoperability with a legacy Voice Messaging System.

Speed Dial 100

Allows a user to program up to 100 speed-calling codes.

Speed Dial 8

Allows a user to program up to eight speed-calling codes.

Telephony Toolbar

Integrates a toolbar with Microsoft Outlook, Internet Explorer, and FireFox to perform various telephony functions.

Three-Way Call

Allows a user to use Three-Way Call conferencing.

Unified Messaging

Voicemail to Email, Presence, Instant Messaging, Status

Voice Messaging User

When a user receives a voice mail, an e-mail with the voice mail attachement is also sent to the user.

Voice Portal Calling

Allows a user to make a call from the Voice Portal.